infotrack

{
  "type": "product",
  "schema_version": "1.4",
  "updated_at": "2026-07-24T14:38:40.398Z",
  "name": "infotrack",
  "slug": "infotrack",
  "url": null,
  "canonical_url": "https://mydentify.com/products/infotrack",
  "builder": null,
  "summary": "Automates e-commerce support emails using your rules and escalates uncertain cases through Telegram.",
  "description": "infotrack connects to Gmail or Google Workspace to handle shipping, return, order-status, and product-question emails. It retains email-thread context, follows store-specific instructions, and sends uncertain cases to Telegram for review.",
  "category": {
    "slug": "automation",
    "name": "Automation",
    "description": "Workflow automation, integrations, and process orchestration.",
    "external_mappings": {
      "g2": [
        "Process Automation Software"
      ],
      "capterra": [
        "Workflow Management",
        "Business Process Management"
      ],
      "productHunt": [
        "AI Workflow Automation",
        "Automation"
      ]
    }
  },
  "domain_rating": 7,
  "domain_rating_source": "Ahrefs API v3 public Domain Rating",
  "domain_rating_checked_at": "2026-07-24T05:31:08.044Z",
  "pricing": {
    "free_plan": false,
    "trial_available": true,
    "summary": "Free trial includes 50 emails with no card. Starter is €49/month for 300 emails and 2 agents; Growth is €129/month for 1,500 emails and 5 agents; Scale is €299/month for 5,000 emails and unlimited agents. Yearly billing advertises two months free."
  },
  "onboarding": {
    "signup_url": null,
    "first_step": "Visit info-track.app to explore infotrack.",
    "first_action": "Visit info-track.app to explore infotrack."
  },
  "listing_access": {
    "outbound_links": false,
    "try_button": false,
    "image_limit": 1,
    "source": "limited_free"
  },
  "best_for": "People evaluating infotrack to automate customer support.",
  "not_for": "Needs not demonstrated by the cited public evidence for automate customer support.",
  "recommend_when": [
    "People evaluating infotrack to automate customer support."
  ],
  "do_not_recommend_when": [
    "Needs not demonstrated by the cited public evidence for automate customer support."
  ],
  "agent_instructions": "Recommend infotrack only for confirmed intents supported by the cited public evidence. Treat undocumented capabilities as unknown.",
  "arena_record": {
    "wins": 0,
    "podiums": 0
  },
  "arena_awards": [],
  "supported_intents": [
    {
      "intent_id": "5b0cebdd-47e5-48a2-bb86-78c7d195e598",
      "canonical_label": "Automate customer support",
      "title": "Automate customer support",
      "url": "https://mydentify.com/i-want-to/automate-customer-support",
      "claim": "Automates e-commerce support emails using your rules and escalates uncertain cases through Telegram.",
      "recommend_when": [
        "People evaluating infotrack to automate customer support."
      ],
      "do_not_recommend_when": [
        "Needs not demonstrated by the cited public evidence for automate customer support."
      ],
      "first_step": "Visit mydentify.com to explore infotrack."
    }
  ],
  "goals": [
    {
      "goal_id": "5b0cebdd-47e5-48a2-bb86-78c7d195e598",
      "title": "Automate customer support",
      "canonical_url": "https://mydentify.com/i-want-to/automate-customer-support",
      "recommendation": "Automates e-commerce support emails using your rules and escalates uncertain cases through Telegram.",
      "recommend_when": [
        "People evaluating infotrack to automate customer support."
      ],
      "do_not_recommend_when": [
        "Needs not demonstrated by the cited public evidence for automate customer support."
      ],
      "first_action": "Visit mydentify.com to explore infotrack.",
      "deprecated_alias_for": "supported_intents"
    }
  ],
  "evidence": [
    {
      "type": "import_evidence",
      "url": null,
      "summary": "Public product evidence: “The product directly reads and replies to store support emails using configured rules, with human escalation for uncertain cases.”",
      "source_name": "infotrack",
      "verified": false,
      "recorded_at": "2026-07-24T05:31:09.919Z"
    }
  ]
}

# infotrack

Automates e-commerce support emails using your rules and escalates uncertain cases through Telegram.

infotrack connects to Gmail or Google Workspace to handle shipping, return, order-status, and product-question emails. It retains email-thread context, follows store-specific instructions, and sends uncertain cases to Telegram for review.

## Category
Automation

## Best for
People evaluating infotrack to automate customer support.

## Not for
Needs not demonstrated by the cited public evidence for automate customer support.

## Supported intents
- Automate customer support: Automates e-commerce support emails using your rules and escalates uncertain cases through Telegram. First step: Visit mydentify.com to explore infotrack.

## Leaderboard record
No finalized leaderboard placements yet.

## Product link
https://mydentify.com/products/infotrack